Why is the video freezing or choppy?
If your internet speed is running slowly it will affect the video quality. Conduct speed test on internet connectivity (speedtest.net) Quit Internet Explorer, Firefox, or any other web browser Click Start, click Control Panel, and then double-click Internet Options. On the General tab, click Delete Files under Temporary Internet Files. In the Delete Files dialog box, click to select the Delete all offline content check box, and then click OK. Click OK.